Questions

All questions.

The five we hear first

What is ReCaptured, in one sentence?

ReCaptured builds and runs connected business systems on its own platform: custom builds for larger organizations, and Solution Packs configured for teams of 3 to 25 in a specific industry. Either way, a team sets it up with you and stays.

Which track is right for us?

If you run several locations, entities, or a network and need the system shaped around how you operate, start with a conversation; if a discovery makes sense, we'll say so. If you are a team of 3 to 25 in an industry we have packaged, start with a pack. Not sure? Talk to us and we'll point you to one.

How is a custom build priced?

The first conversation costs nothing. Discovery is a fixed price. The build is priced by milestone against a written scope you approve before work starts. Ongoing use runs on a platform agreement with a monthly minimum, plus usage and assistant credits that scale with you.

Is our data used to train AI?

No. We don’t use your records to train AI models that serve anyone else, and we don’t let our AI providers train on them either. Your assistant works only from your organization's records, and anything marked Private or Off-the-Record is never indexed. Questions about how your data is used? Email privacy@recaptured.io and you'll get a straight answer in writing.

Can we keep Slack, Gmail, Google Drive, and QuickBooks?

Yes. Slack, Gmail, Microsoft 365, Google Calendar and Google Drive connect today; threads, events and files link to records without moving. QuickBooks and Xero sync is in development; we'll announce it when it's live, not before.

Solution Packs

How much does a Solution Pack cost?

$69 per seat per month, with a 3-seat minimum, billed monthly. Every module, every seat.

What does standard setup include?

About 3 hours with a person in your first month, importing your data and getting your team working in it.

How long is the Founding 100 price lock?

Founding 100: your price is locked for 24 months.

How does the 30-day pilot work?

We set it up with you, around one part of your operation. A person checks in every week, not a drip campaign. At day 30, you decide.

Which industries have a pack today?

Contractors & field teams, Nonprofits & member organizations, Professional services & agencies, and Multi-entity organizations are available. Marinas, boat & member clubs and Restaurants & hospitality are in pilot. Sales teams, Events & venues, Law firms and Marketing agencies are in design. Don't see your industry? Apply for a pilot.

Custom Builds

What happens in discovery?

2 to 4 weeks, fixed price. We map the operation and the gap. You keep the findings, whatever you decide next.

Who owns what we build together?

You do. A custom build is your organization's property. We build it to a written scope, run it on our platform for as long as you want us to, and your data is yours throughout; if you leave, it leaves with you.

What happens after launch?

Launch is the start. We run, extend, and support the system alongside the team that administers it.

Your data

Can we take our data with us?

Yes. You own your data. Export all of it, in standard formats, any time you ask. If you leave, it leaves with you.

Where does the assistant get its answers?

Only from your organization's records. It cites the source behind every answer. If it can't cite it, it says so.